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Please note the following terms and conditions for every order/purchase with Primrose Cakes.
- Ingredients & Allergies
All ingredients are good quality and free range. A full list of ingredients and allergens for each order can be supplied upon request.
Please let us know of any allergies or dietary needs. All cakes are nut free, unless otherwise requested or stated.
Please be aware that cakes are made in an environment that use common allergen ingredients.
All payments can be made via Paypal or Cash, invoices and receipts will be given to you via email, post or in person. Please check all invoices or order forms before payment. Deposits are made on booking, final payments are due on delivery or collection, payments can be made before collection/delivery via prior arrangement.
A minimum 40% non-refundable deposit (or minimum £10, where the 40% amount it lower) is required to secure an order with its booked date, unless otherwise stated.
Final payments are due on delivery or collection of an order.
- Location & Delivery
Deliveries can be made in Ipswich and surrounding areas. There is a minimum charge of £3 per per order depending on distance from Primrose Cakes. Collections and deliveries are made by appointment only. (Please note: due to various commitments, delivery or collection times may not be changed within 48 hours of original arrangements.)
It is the customers responsibility to ensure that any venue is equipped with a stable surface for the cake to be displayed. Primrose Cakes is not resposible for the cake once it has been collected or delivered.
- Cancellations & Refunds
Orders cancelled 7 or more days before collection/delivery will be refunded, minus the 40% non-refundable deposit. All deposits are non-refundable. Deposits are in place to cover materials/ingredients and any business lost if a cancellation needs to be made.
Orders cancelled within 2 days (48 hours) before collection/delivery will be charged the full amount payable.
- Booking changes
Please ensure that any changes to the booking (date/time/delivery) is made 7 or more days before the booked date. Any design changes or extra requests must be made more than 14 days before the booked date.
No changes or alterations can be made after these dates. If the order is booked last minute (within 10 days of the collection/delivery date) no changes can be made once the order has been agreed.
- Best Before Dates
Cakes are made with fresh ingredients (no added preservatives) for your booked date. It is recommended that you consume the cake within 48 hours to get the best quality. Please follow storage instructions and advice.
Vouchers (a.k.a complimentary vouchers and gift vouchers), come under the above terms and conditions. Vouchers can not be used for wedding orders. It is the customer's responsbility to contact Primrose Cakes within the stated notice period and before the expiry date. Primrose Cakes is not responsble for vouchers that expire. Additional purchases can be made that are beyond the value of the voucher, a quotation will be given. Vouchers must be handed in to Primrose Cakes on collection or delivery of an order, or a full payment will need to be made by the customer. Each voucher is tracked by an individual code to ensure no copies are made.
- Cake Tin Hire
Cake tin hire is available for a selection of different sized and shaped tins. A refundable deposit is required for all tins (cost will vary depending on tin) and hire is charged at £1 a day. This applies Monday - Sunday and is 1 day and 1 night. Refundable deposits will only be returned if the cake tin is in clean condition and free from damage. Please follow use and cleaning instructions provided by Primrose Cakes.